Privacy Policy

1. Introduction

Stocked (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our grocery delivery service. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you create an account, place an order, or contact us, we may collect personally identifiable information such as your name, email address, phone number, delivery address, and payment information.

Order Information

We collect details about your orders, including items purchased, delivery preferences, order history, and fulfillment details such as pickup times and delivery windows.

Automatically Collected Data

When you access our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, access times, and the pages you have viewed. We may also collect information about how you interact with our website, such as clicks, scroll behavior, and search queries.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your grocery orders
• To create and manage your account
• To communicate with you about your orders, including confirmations, delivery updates, and customer support
• To send you promotional communications (with your consent), such as newsletters, special offers, and new product announcements
• To improve our website, products, and services
• To personalize your shopping experience
• To detect, prevent, and address technical issues and fraudulent activity
• To comply with legal obligations

4. Sharing Your Information

We may share your information in the following situations:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing (Stripe), delivery coordination, email notifications, and analytics.
• Partner Properties: If you place an order through a partner referral link, we may share limited order information with the referring partner for commission tracking purposes.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Payment Security

All payment transactions are processed through Stripe, a PCI-compliant payment processor. We do not store your full credit card number or CVV on our servers. Payment information is encrypted and handled directly by Stripe in accordance with their security standards.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our site. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our website. You can control cookies through your browser settings, though disabling cookies may limit some functionality of our site.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Order history is retained for accounting and tax purposes as required by applicable law.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate personal data
• The right to request deletion of your personal data, subject to certain exceptions
• The right to opt out of promotional communications at any time
• The right to request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Stocked
Email: privacy@getstocked.com
Website: getstocked.com